

Kalamazoo residents with Aetna insurance can work with Headway to maximize their coverage, paying $0-$40 per session while accessing 1,424 licensed providers. Sessions are available virtually or in-person, letting you focus on your care without worrying about costs.
My goal is to help you build insight, strengthen coping skills, and create lasting change. Our work will focus on understanding your experiences and developing healthier ways to approach stress so it becomes something you can manage and grow from rather than something that holds you back.
I work with people navigating life's challenges using an approach that draws from real-life experience and evidence-based methods. I'm trained in DBT, EMDR, Mindfulness-Based Cognitive Therapy, and Trauma-Focused CBT, and I tailor my work to fit your unique needs and goals.
I'm genuine and create a safe, non-judgmental place to process life's difficult moments. It takes courage to seek out a more fulfilling and meaningful life. I'm here to support and empower you on that journey.
I am a empathic counselor who has worked with numerous clients in areas of parenting, couple counseling, anxiety, depression, trauma, domestic violence. I understand that life's challenges can be painful and often linger and I offer hope and healing in my work.
Hello, and welcome. My name is Jessica Banford, and I am a Licensed Master Social Worker / Clinical Social Worker with experience providing support in both emergency and outpatient mental health settings. I am passionate about helping individuals navigate life’s challenges with compassion, understanding, and practical tools for change. I earned my Master’s degree in Social Work from Indiana Wesleyan University and my professional background includes working in hospital emergency departments, where I have completed behavioral health assessments, crisis intervention, and care coordination for individuals experiencing acute mental health concerns. This experience has strengthened my ability to remain calm, supportive, and solution-focused during difficult moments. I specialize in working with individuals experiencing depression, anxiety, suicidal ideation, emotional dysregulation, and life stressors such as relationship difficulties, financial stress, and transitions. I also worked a outpatient community health center providing therapy to all populations including all ages. I also have experience supporting adolescents and young adults, as well as collaborating with families and support systems. My approach to therapy is client-centered and strengths-based. I often incorporate techniques from Cognitive Behavioral Therapy (CBT) and Dialectical Behavior Therapy (DBT), focusing on building coping skills, improving emotional regulation, and increasing overall resilience. I strive to create a safe, nonjudgmental space where you can feel heard, respected, and supported. I look forward to working together to help you reach your goals and improve your overall well-being.
I am a seasoned professional who has worked in various settings within Healthcare including crisis intervention and chronic conditions such as Cancer.
Feeling stuck, overwhelmed, or caught in unhelpful patterns of thinking? You don’t have to figure it out on your own. I work with adults who want to feel more balanced, confident, and in control of their lives, but aren’t sure where to start. Together, we’ll explore the thoughts, emotions, and experiences that are getting in your way and gently build new ways of coping so you can move toward the life you want with more ease and self-compassion.
Across my clinical and human services work, I have developed a calm, steady approach to helping people move through dificult seasons. I am a member of the counseling team at my church. I have worked with individuals afected by trauma, domestic violence, abuse, neglect, and family stress. Through my work experience, I am able to create supportive environments where clients feel heard, respected, and guided toward practical next steps. My experience has strengthened my ability to build trust quickly, communicate with care, and respond thoughtfully in high-stress situations. I am comfortable working with diverse needs and backgrounds while maintaining boundaries,confidentiality, and a client-centered focus.
Are you ready to make a change? I can help you with life transitions, anxiety, stress, low self-esteem, and getting unstuck. You can expect increased clarity, confidence, and hope as you move toward a fuller life.



Headway makes it easy to get affordable in-network mental health care with Aetna — from finding the right therapist or psychiatrist, to understanding costs, to booking your first session.
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